Resend the Verification Email to a Guest

The Engage system can be configured to automatically resend the verification email to a guest if they have not verified their address after registration. Based on the configuration values, Engage will resend the mail periodically up to a maximum number of retries.

For example, the system can be set up to resend the mail every 3 days up to a maximum number of 3 times. In this example, 3 days after the guest initially registered another verification email would be sent, and would continue to be sent every 3 days until Engage had resent that mail 3 times.

The verification email can also be resent to a guest manually any number of times.

To manually resend the verification email, log into your Venue Valet Engage account.

In the menu, select the search users item under Reporting.

You can search for the guest, by email, last name, or phone number. 

Select the More icon to see the guest's details.

This will open a dialog box with the guest's information.

The Email Verified field indicates whether the guest has verified their email or not. If they have not verified their email there are two ways to verify it.

One, you can resend the verification email to the address on record. Clicking on the indicated icon will resend the verification email.

Once the email has been sent you will receive a success message in the dialog box.

If there are any vouchers associated with registering and verifying an email, these will be given to the guest once they have received the email and clicked on the email verification link in it.

Second, you can manually verify the guest's email without having to send the verification mail. Selecting the indicated icon below will mark the email as verified and update the guest's account. A success message will appear in the dialog box once the changes have been successfully saved.

If there are any vouchers associated with registering and verifying an email, these will be not given to the guest. Manually verifying a guest's email is outside of the normal verification process. Any vouchers associated with registering will need to be given to the guest.