System Overview

When a call button is closed it completes a circuit between itself and a Hub that is located   in the auditorium. Current flows from the Hub, through the switch, illuminating an LED, then back to the Hub. For this to occur the electrical pathway between the Hub and the switch must be complete without shorts or open wiring.

In this photo you see the HUB mounted to the wall, it has an antenna sticking out. The HUB is plugged into the wall with the attached power adapter.  There are wires going from the HUB to the white coupler and from the coupler to the switch mounted in the arm box.  All these connections must be secure and free of defects for the call button to properly function.

How To Contact Support

VENUE VALET SUPPORT REQUEST PROCESS

If you are having issues with the Venue Valet call button or digital signage system, please use one of the following methods to contact us with a support request and we will promptly respond with a status update and resolution action plan:

Email Support:  send an email to support@venue-valet.com with the following information:

• Cinema name and site location

• Site contact person, email address and direct phone number

• Description of the issue you are having including any error messages you are seeing

• If possible, include any pictures of the issue so we can quickly determine a cause

Web Support Form: visit www.venue-valet.com/support and fill out a support request form online