Call Connect Icons

This is a guide to the icons you may see on your call button monitor. Also see An Introduction to the Venue Valet Call Button System for a detailed guide to the call button system and any additional information that may be displayed on the seat icons.

The title bar of the dashboard contains information about the status of the dashboard.

	The full color version indicates that the dashboard is connected to the server.
	The black and white version indicates that the dashboard cannot connect to the server. If the dashboard does not reconnect to the server, and this icon remains on the dashboard for an extended period, you may need to contact support.

These are the base icons for the status of the seat.

	The seat is either unsold or unoccupied.
	The seat is sold, or if you have seat sensors, it is sold and occupied.
	If you have seat sensors, the seat is sold, but it is unoccupied.
	If you have QR codes, and a guest has sent a service request via the QR code, this will replace the seat icon.

If your location has call buttons installed in areas that are not theaters, for example bowling lane(s), rock climbing areas, go karts, etc., the base seat icon can be replaced with a more specific icon for that area. These are the icons that can be used to replace the base seat icon.

	This is the generic icon for a button located somewhere other than a seat.
	The button is installed at a bowling lane.

Additional icons are added to the base seat icons to give more information about the seat's button or guest. Multiple status icons can be shown at the same time. These status icons will be shown with whatever the base icon is.

	The hub that controls this seat's button is offline, and no button information is being sent to the server. This seat is controlled directly by a hub, and the hub is usually located behind the seats on this row.
	The hub that controls this seat's call button is offline, and no button information is being sent to the server. This seat is controlled by an expander.
	The fork and knife indicate that a food or beverage order has been placed for this occupied seat.
	The fork and knife indicate that a food order has been placed for this unoccupied seat.
	The blue fork and knife indicate that an order has been placed for this seat online versus with an actual server. For example by using a QR code at the seat.  Your food and beverage point of sales needs to support this functionality.
	The green fork and knife indicate that an order has been placed for this seat online, but has an actual server associated with it.  Your food and beverage point of sales needs to support this functionality.
	This seat is occupied but no ticket has been sold for this seat.
	If your location has an integration with the Venue Valet Engage system, this indicates that a user who has registered an account with Engage has purchased a ticket for this seat.
	If your location has an integration with the Venue Valet Engage system and has the loyalty feature enabled, this indicates that a registered user with a loyalty account has purchased a ticket for this seat.
	This indicates that the seat needs to be cleaned. After the end of each showing, any seat that was occupied will have this cleaning icon. At the end of the day after the final showing, any seat that was occupied during the day will have this cleaning icon.
	If your call button system has the ID check feature enabled, this icon indicates that a server has verified the ID of the person sitting in that seat. This icon will be removed at the end of the showing.
	If your food and beverage point of sale has the ability to send API calls to the call button system to alert it of issues with a payment, this icon will be shown when the call button system is notified about a critical issue at a seat. This icon will be removed at the end of the showing.
	If your call buttons system has the alcohol status feature enabled, this icon indicates that there is an alcohol order at this seat, and the guest's ID needs to be verified. Once the ID is verified, the icon will be replaced with the check icon used in the check ID feature. This icon will be removed at the end of the showing.